How to make a return from abroadUpdated 6 months ago

Returns from abroad are the customer’s responsibility: a pre-paid label is provided, and return shipping costs will be deducted from your refund.

You have 15 days from the date of receipt to return your order.
Items must be returned in their original condition: unworn, unwashed, with all tags still attached. Cleaning fees may be deducted if the item is not fit for resale.
International returns cannot be exchanged or credited; they can only be refunded. If you would like a new item, we invite you to place a new order.
If you wish to return your entire order and it included a complimentary Beverly tote bag or any other Louise Misha gift, please make sure to return it as well, otherwise it will be charged (Beverly tote bag: €34).

Process

Log in to our Return Portal or your customer account via “My Account” → “Order History & Details” and follow the return process.
Download the return form and remember to include it in the package.
Go to https://locator.dhl.com, choose your country, and enter your location to find the nearest DHL Express points to drop off your package.

You do not need a customer account to make a return; the order number and the email used for the purchase are sufficient.

Return shipping fees

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