Return, exchange and refund
How to make a return from France
Returns are free of charge within France. Process. To initiate a return Please use this form and follow the process. You do not need a customer account to make a return; the order number and the email used for the purchase are sufficient.
How to make a return from abroad
Returns from abroad are the customer’s responsibility: a pre-paid label is provided, and return shipping costs will be deducted from your refund. Process. You do not need a customer account to make a return; the order number and the email used for th
Refund processing time
You will receive a confirmation email once the refund is completed. The refund will appear in your bank account under ‘MA Factory’. You used the PayPal app. You will be refunded directly to your PayPal account. You used our payment platform for Franc
An item is missing from my order
If an item is missing from your order, we are very sorry. Please contact our customer service at [email protected], providing your order number and the name of item you did not receive. We will assit you quickly!
I receive the wrong item
To ensure we can quickly send you the item you were expecting, please complete our return form (return portal from abroad here) with your order number and the email address used for your purchase. As soon as we receive your request, we will do everyt
I received a damaged item
Please complete this form. You do not need a customer account to make a return; the order number and the email used for the purchase are sufficient. To proceed with the return of your defective item from abroad, please contact us at shop@louisemisha.
Damaged item from a retailer copy
Since your order was made through a retailer, we unfortunately cannot process return, exchange, or claim directly. Each retailer has its own after-sales policy and is therefore your main point of contact. We kindly invite you to reach out directly to
My discount code is not working for an exchange
Discount codes cannot be used for an exchange. However, they remain fully valid for any purchase made through the regular checkout process on our Louise Misha website.