I received a damaged itemUpdated 4 months ago

Please complete this form. 

• Select the reason for your return by choosing “The item is damaged or defective.”
• Describe the defect in the comments box and upload a photo. 
• Click “Continue” to wait for our team’s validation of this return. Once the return is accepted, you will be able to confirm your return and receive a prepaid return label along with the procedure to follow.

You do not need a customer account to make a return; the order number and the email used for the purchase are sufficient.

To proceed with the return of your defective item from abroad, please contact us at [email protected] with order number, name of the item, and image.  

While we strive to provide exceptional service, certain factors such as shipping and handling are beyond our control, and it is possible that a compliance issue may occur, we truly apologize for that.