Delivery

Shipping to France

Standard shipping is free for orders over €190. Processing: 24–48 hours (up to 72 hours during peak periods: sales, archives, last chance, pre-access).Personalized items: 6–7 business days processing.Delivery: approximately 3 business days via Coliss

International shipping

We deliver worldwide using Colissimo or DHL, depending on the destination country and type of shipment. When placing your order, you will be able to choose the delivery method available for your country. DHL Express delivery. Order before 11 a.m. (fr

Update delivery address

It is unfortunately not possible to change the delivery address for an order that has already been shipped. We recommend double-checking the delivery address before confirming your order and regularly verifying that the saved addresses in your accoun

Delivery when not at home

My order hasn’t arrived

We will open an inquiry with Colissimo or DHL to locate your package and offer you the best possible solution. Processing times are approximately 15 days. We invite you to contact us with your order number via our contact form or directly at shop@lou

My order was sent back to the sender

If the delivery fails (package not claimed within the time frame, incorrect or incomplete address, etc.), your package will be automatically returned to us. Depending on the case, this may take up to 15 business days. Please write to us via the conta

Customs fees payment

You will not be required to pay any fees or taxes upon receipt of your order but at checkout when you place your order. Customs clearance may incur additional fees and taxes, which will be clearly indicated before paying. For shipments outside the Eu